"When we started this project back in June 2024 you had 4 workers and I still had a lot of vacancies. We had 2678 applications pending of which 1878 were beyond the 30 days. Over the last 8 and ½ months your team has grown and I am finally almost fully staffed. As of this morning we have 611 pending and only 139 overdue. I want to take this time to thank you for all your help. I hope we can continue work together. We could not have done this without your staff."